Thursday, December 12, 2019
Effective Communication in Nursing Practice and Outcome
Question: Describe about the Effective Communication in Nursing Practice and Outcome. Answer: The nurse in this scenario applied the principles of effective communication by using a soothing voice to give comfort to Mrs. Jones to stop crying and also assuring her that she will be there in the hardship times. The nurse demonstrates politeness by listening attentively to Mrs. Jones. She also shows respect by offering a cup of coffee. The nurse comes out clearly to show confidentiality by not disclosing why Mrs. Jones is crying. The students initiated the conversation by striking a positive outcome for the patients as Mrs. Jones is in a state of confusion and in that instance, there is a lot of unsettledness which makes it possible to have comfort. It is evident when the student tells Mrs. Jones that they will be willing to discuss the information about the patient but only after consulting the supervising nurse who is in charge. The chemotherapy is needed to be able to cure kill hidden cancer cells, and it is called adjuvant therapy and also to prepare the patient for other treatments for it is in use to shrink a tumor of other cells to ease other treatment, which will include radiation and surgery. It is also an important aspect as it helps relieve the symptoms associated with cancer by initiating killing of other cells. To be able to deliver information and not causing information overload to the patients by using simple explanations on every situation while incorporating hand gestures. The best term for complex drugs are in ignorance, and a different way sought to have the information delivered. In this situation, it is a note that there is a problem in communication and use of skills to handle situations. The nurse in charge Ms. June is not in line with Mr. Tim's visitor about them telling her to take care of Mr. Tim while taking her to his room. The first this June would have done is to say sorry for causing hurt to Mr. Tim; this will create an apology to the two and hence avoid the bitter conversation with the patient's visitor for it creates trustier to the patient and visitor. According to the open source communication, June would have used on of the principal who is the aim to restore the patient's trust in the health facility and the clinicians. The distinction between apology and expression would get the solution for June's situation. The potential impacts of the situation are that Tims visitor will lose trust on how the health facility handles the patients and in which it makes an inclusion of suing the facility for having poor management which does not go with the nursing rules of the and regulations on handling patients. June would have de-escalated from the situation by applying different techniques of communication which include: showing empathy to what he did to Mr. Tim and also not using clichs in answering the visitor example when he said I had not done anything. With this June would not have gotten into problems with the guest. The purpose of making and organizing this meeting is to try and bring the two parties together so as to be able to bring understanding to the patients and the family of the victim to the management of the health facility. It is a way to show that it was a minor problem and a lasting solution to this can be sought. The date and location of the meeting. Agenda of the meeting. Goal of the meeting The duration of the meeting Requirements for the meeting like reports The role of Tim is to tell how the incident occurred and how he was injured while being handled with the nurse. The role of the family members is to give attributes on what they feel on the way the patient was in control. The role of which is in assignation to the enrolled nurse is to give her side of the story about the incident and how it occurred. The role of the registered nurse will be to be a witness to the incident and how she intervened to bring calmness of the situation. The role of the facility manager is to bring all the status and act as a judge to provide a neutral solution which will make both parties be satisfied with the judgment and restore understanding among them. I will tell June that, it was a slight miss understanding in the working situation that made it difficult to be able to deliver the message correctly and that nothing was in to get him hurt. The need for a continued trust with the registered nurse and the facility is vital to enable his full recovery. The brief will be beneficial to June and me as it will get the trust of the patient and the facility back. It will also enable a healthy working environment for them to be in during the next visit to the hospital. I would mentor June to be able to make communication more efficient in the next encounter with such a situation to be able to handle the patients emotions. I will tell her to learn how to listen more and thus be able to deliver what is in requisition of them.
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